Post Visit Instructions
FrequentlyAsked Questions (FAQ)
- What Can I do to Keep Dirt out of My Home?
- How Often Should I Have My Carpet & Rugs Cleaned?
- Is Carpet & Rug Protector Really Worth the Cost?
- What Should I Do When a Spot or Spill Occur?
- What Should Do I When a Stain Occurs
- Why Are Pet Stains and Odor Difficult to Remove?
- What Should I Do When My Pet Has An Accident?
Your ClearPro carpet cleaning technician coming to your home in a few days will need "clear access" to all of the carpet, area rugs, and tile that you would like to have cleaned. In most homes this will require that a variety of items be safely relocated to a temporary storage area until the cleaning project has been completed. At which time, these same items must be safely returned to exactly the same location from which they came.
We will be cleaning your carpet using the "hot water extraction" method, also known as "steam cleaning" This process is used by 96% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.
Many of the major carpet mills today recommend professional cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
Who is responsible for completing all of these items on the Pre-Visit & Post-Visit Instructions? This decision is really completely up to the homeowner. Your ClearPro carpet cleaning technician will arrive ready, willing, and able to perform any or all of these duties. However, please understand that the prices you have been quoted for this service assume that he has "clear access" to the areas to be cleaned immediately upon arrival. Any item(s) on the Pre-Visit & Post-Visit Instructions that you would want your technician to complete will need to be invoiced at the rate of $80.00 per man-hour.
What about family heirlooms, antiques, special keepsakes, and the like? Many of our customer’s homes have items like these on display in living areas where they can be enjoyed. Our concern is that many of these items may simply not be replaceable at any price. So even though our technicians are very careful and ClearPro carries a Care, Custody, and Control Rider to insure anything they have to move in connection with their service, we would feel horrible if we were involved in an accident with something that was so special to you. Therefore, we would sincerely appreciate you taking the responsibility for moving items of this type.
Your ClearPro technician will not be able to move heavy furniture, appliances, pianos, pool tables, safes etc..
Items to be removed from the area(s) to be cleaned:
- Small items such as dining room chairs, magazine racks, floor plants.
- All breakable items displayed on furniture that will have to be temporarily moved, cleaned under, and placed back.
- Pin up any full-length draperies so that the bottoms will be at least 6 inches off the floor.
- Pin up any skirts on upholstered furniture, which may be touching the carpet.
- Computer equipment, china cabinets, sectional sofas, entertainment centers, antique and fragile furniture will not be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base.
Advise technician prior to beginning the service of any special handling / special moving instructions for items that may be broken, unstable, damaged, etc. and may have to be handled by the technician to gain clear access to be able to perform his service.
Advise technician prior to beginning the service of any spots or stains which may require special techniques.
Please put your pets in a safe, quiet place where our cleaning won’t disturb them.
A special note about pet urine spots and odors: We will do everything possible to address this issue. However, 100% success may not be possible depending upon the amount of residual urine, the extent of active bacteria, and how far the urine has penetrated into the carpet backing, carpet pad, and subfloor, if applicable. Also, you may notice elevated odor levels for several days after cleaning due to higher humidity levels.
For safety sake, be sure to keep an extra close eye on your curious little ones.
Post Visit Instructions
Health & Safety Issues require that everyone including pets stay off the freshly cleaned carpet, rugs, and upholstered furniture for a Minimum of Four (4) Hours or until the fiber has completely dried. This is especially important if Carpet & Rug Protector and/or Fiber Protector were applied.
Should you have an urgent reason that requires you to walk on wet carpet, be sure to make sure that the soles of your shoes are perfectly clean or better yet wear disposable shoe covers. Transferring from a wet carpet to a dry hard floor surface can be VERY SLIPPERY! Please put a rug or towel on the hard floor surface as a reminder.
The actual drying time required for your carpet, rugs, and / or upholstered furniture is dependent upon a number of factors including fiber density, ambient temperature, relative humidity, and how soiled the items were before being cleaned. Typical drying times range from as little as Four (4) Hours under ideal conditions up to Twenty-four (24) Hours. The application of Carpet & Rug Protector and/or Fabric Protector will slow the drying time but not beyond Twenty-Four (24) Hours.
Drying time can be shortened by opening windows and doors to increase ventilation weather permitting (dry, cool days). Fans can be used to increase air circulation.
Prevent creating new stains or rust spots on your carpet and rugs by waiting Twenty-Four (24) Hours to put any small items such as floor lamps, tables, chairs, magazine baskets, etc. back on the carpet or rugs.
Prevent creating new stains or rust marks under furniture by waiting Forty-Eight (48) Hours to remove any pads or blocks our technicians may have placed under furniture. Drying takes longer under pads & blocks - 48 hours.
Carpet rippling can occur immediately after a carpet has been cleaned as the result of the carpet backing adhesive absorbing moisture and expanding. In most situations where this rippling occurs, it will disappear within Seventy-Two (72) Hours as the adhesive dries out.
Carbon Monoxide Detectors can occasionally be triggered to alarm due to the sudden rise of humidity in your home resulting from the steam cleaning / hot water extraction cleaning process. Should this occur, our technician will make a note of it in your file.
If you have any questions, please call our ClearPro Customer Care Team at (480) 459-5644.
Frequently Asked Questions (FAQ)
What Can I do to Keep Dirt out of My Home?
How Often Should I Have My Carpet & Rugs Cleaned?
- Don’t let people or pets track dirt into your home
- Keep entrance ways clean & dry
- Maintain a clean mat outside each exterior door
- Take off shoes upon entering home
- Keep an inventory of disposable shoe covers by each entranceway for guests to wear
- Change HVAC air filters per factory guidelines
- Vacuum carpet and rugs regularly to remove as much of the dirt that does find a way in your home as possible
- Frequency of vacuuming should be based upon the traffic volume in your home. More Foot Traffic and More Pets = More Frequent Vacuuming.
- Use a quality vacuum cleaner that can effectively remove the dirt from your carpet and rugs. Consult your carpet retailer or carpet manufacturer for specific recommendations on which makes and models work best on your carpet
The optimal frequency of the professional cleaning of your carpet and rugs will depend upon a combination of the following factors:
- How much effort you expend to keep dirt out of your home
- The amount of foot traffic through your home
- The number of pets and their daily habits
- How much entertaining you do
- The quality of your vacuum cleaner
- The frequency of your vacuuming schedule
- The color and texture of your carpet and rugs
Service frequencies commonly range from 6 months to 24 months. Many homeowners find that a 12 month professional service schedule meets their needs
Carpet manufactures generally require that you have your carpet professionally cleaned a minimum of every 18-24 months...and you must retain proof of these services. Failure to do this will void the manufacturer’s warranty. Review your warranty for specifics
Is Carpet & Rug ProtectorReally Worth the Cost?
ClearPro Window and Carpet Cleaning recommends that homeowners have one of our protectant products applied at the time of each carpet, rug, or upholstery cleaning service. We truly understand your reluctance in today’s economic climate to want to "come out of pocket" for anything beyond a basic cleaning service. We really do. However, the benefits of our optional protector application service provide a really good return for your additional cash outlay. We would simply be remiss in not bringing this optional service to your attention and passing along some information to help you make an informed decision.
We carry several different products, but you are most likely to have at least heard of 3M Scotchgard or DuPont Teflon. Carpet, Upholstery and Rug Protection can be applied to just about any type of furniture fabric including delicate fabrics such as silk. We can protect new or just cleaned furniture.
Carpet Protector Benefits
Why Does Carpet Protector Need to be Reapplied?
- Reduces the Likelihood of Permanent Staining - A great looking carpet can be ruined by an ugly stain. Unprotected carpet fiber allows foreign dyes from spilled liquids such as red wine to penetrate the fiber’s surface making stains more difficult and sometimes impossible to remove. Protected carpet fibers prevent foreign dyes from penetrating the fiber surface facilitating easier clean up of spilled liquids and reduced likelihood of permanent staining.
- Reduces the Severity of Traffic Area Carpet Wear - Traffic area dry soil bonds easily to unprotected carpet fiber. This dry soil is very abrasive and over time acts like sandpaper permanently damaging carpet yarns to create familiar traffic wear patterns. Protector treated carpet fibers reduce the ability of dry soils to bond. This unattached dry soil can be more effectively removed from the carpet pile by vacuum cleaner.
- Makes Spots Easier to Remove - Protected carpet fiber makes it easier to remove spots from carpet pile reducing the amount of cleaner, agitation, and time required and making it less likely that carpet fiber will be damaged in the process. Many spots can be removed easily with just water.
- Helps Keep Carpet Cleaner Between Professional Cleanings Services – Applying protector to carpet at each professional service will facilitate the more effective removal of dry soil during regular maintenance vacuuming.
- Helps Avoid Costly Service Calls – The likelihood of requiring a professional service call to treat a spot or stain that the homeowner was unable to get out is drastically reduced through the regular use of protector.
- Protected Carpet Will Look Better and Last Longer than Unprotected Carpet – The bottom line...
- Regular Foot Traffic – Foot and pet traffic on carpet over a period of time will steadily remove protector. The frequency that protector must be reapplied to the carpet can vary from as little as six months to as long as two years depending upon the actual volume of traffic. Annual reapplications generally work well for many homeowners.
- High Alkaline Cleaner - Uninformed, uneducated and/or unethical carpet cleaners can use harsh chemicals on the carpet that will strip it of its protection.
What Should I Do When a Spot or Spill Occur?
What Should I Do When a Stain Occurs
- Spots and spills will occur on your carpet and rugs over their lifetime
- Anticipate what types of spots and spills might occur
- Prepare now to have written cleaning procedures and cleaning supplies "on hand"
- Respond quickly and confidently when the inevitable happens
- Spills and Spots are never good for your carpet and rugs. Left untreated:
- Spills and Spots can stain or discolor
- Spills and Spots can cause increased soiling
- Most newer carpets have a stain resistant feature but no carpet is stain proof
- "First Aid" Steps to take when a spot or spill occurs
- Step 1 – Remove any solids or semi-solids
- Step 2 – Remove any liquids as quickly as possible by blotting repeatedly with white cloth towels or white paper towels. Contain the spot or spill by working from the outside toward the center. Be gentle so as to not damage the carpet fiber
- Step 3 – Rinse with clear water to remove residue
- Step 4 – Absorb remaining liquid by placing white cloth or paper towels over the spill or spot area and pressing them into the carpet with a clean, color safe weight such as a 1 gallon plastic water jug
- The first step in attempting to remove a stain on your carpet or rug is always to use a commercially available stain and soil removing product that has been tested and approved by the Carpet and Rug Institute (CRI) such as Shaw Carpet R2X Stain & Soil Remover. A current list of CRI approved products can be found at www.carpet-rug.org.
- Many ordinary household cleaners contain chemicals that could damage your carpet or rug. Do Not Use!
- If a Carpet and Rug Institute approved product is not available, there are many safe cleaning solutions that you can make at home to use for removing specific types of stains. Do not necessarily trust what you find when doing an internet search. Your best sources of information are always your local carpet retailer and your carpet manufacturer.
Why Are Pet Stains and Odor Difficult to Remove?
What happens if pet "accidents" are not properly cleaned up? Pet owners often go to extremes to learn everything possibly about their pets. Ironically, these same pet owners often don’t make a similar commitment to learn how to protect the carpet, rugs, and upholstery in their homes in which a considerable amount of money has been invested.
Ignorance of what to do when pet "accidents" occur can often transform a typically small problem that is a little time consuming, a little unpleasant, but straight forward to address into a significant problem potentially costing hundreds to thousands of dollars to remediate.
Left untreated or improperly treated:
Are pet urine odors limited to the specific area where the "accidents" occurred?
- Residual urine not removed from the carpet or rug becomes increasingly more difficult to remove over time
- Urine immediately begins promotes the growth of bacteria creating an unsanitary condition in the residence
- Uncleaned or improperly cleaned, those spots will be revisited again and again causing saturation issues
- Pet urine and the associated odor can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered
- Cleaning urine spots will not eliminate odor unless all remaining urine residue in carpet, pad and subfloor is removed
- Urine can permanently discolor carpet and rugs
- Over time accumulated urine residue can ruin the carpet, pad, and in some cases the subfloor which will all be potentially expensive to replace
Left untreated over a period of time pet urine odor can become absorbed into many of the porous materials found in a home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.
How can pet owners prepare themselves to be ready and able to properly and promptly deal with pet "accidents" when they do occur?
Failure to promptly and correctly remediate a pet "accident" can result in permanent damage to the carpet or rug as well as serious unpleasant odor problems. Pet owners should:
- Anticipate where pet "accidents" are likely to occur
- Prepare now to have written cleaning procedures available
- Prepare now to have Carpet and Rug Institute (CRI) and/or Institute of Inspection, Cleaning, Restoration Certification (IICRC) approved cleaning supplies "on hand"
- Respond quickly and confidently when the inevitable happens
What Should I Do When My Pet Has An Accident?
Introduction – ClearPro Window & Carpet Cleaning offers a range of solutions to help you with your indoor pet urine odor problems. However, by learning more about pet urine issues and following these helpful "Do It Yourself" step by step directions, you will be prepared to respond promptly and confidently to future pet "accidents" – taking matters into your own hands so to speak (No Pun Intended – After all, Pet owners are known for their "scents" of humor, Right?)
What "First Aid" Steps should be taken when an "accident" occurs?
- Step 1 – Follow directions on your CRI or IICRC approved cleaning product. If this product is NOT available, follow the remaining steps
- Step 2 - Remove any solids or semi-solids
- Step 3 - Remove urine as quickly as possible by using a small wet vacuum or by blotting repeatedly with white cloth towels or white paper towels. Contain the "accident" by working from the outside toward the center. Be gentle so as to not damage the carpet fiber
- Step 4.a - If the "accident is less than 24 hours old, rinse with clear water to remove residual urine. Vacuum or blot liquid
- Step 4.b - If the "accident is more than 24 hours old, rinse with mixture of 1 part distilled white vinegar and 2 parts clear warm water to remove residual urine. Vacuum or blot liquid. (Do Not Use Distilled White Vinegar on Fresh Urine)
- Step 5 - Use a CRI or IICRC approved enzyme spotter to neutralize any remaining urine
- Step 6 - Absorb remaining liquid by placing white cloth or paper towels over the spot area and pressing them into the carpet with a clean, color safe weight such as a 1 gallon plastic water jug
Note: The smell of urine will likely remain and could become more intense as urine not extracted from the carpet and/or pad during this process dries.
What if all "Do It Yourself" cleaning methods fail to remove the smell of urine?
A professional will need to be retained. This process can be time consuming and expensive
Disclaimer: Use these techniques at your own risk. Always read directions on any cleaning product before using. Pre-test each cleaning product in an inconspicuous area before using. If the stain or odor persists, call ClearPro Window & Carpet Cleaning
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