Carpet Cleaning Scottsdale AZEast Valley: 480-459-5644
West Valley: 623-580-1300
Our Reputation for Quality & Service is Spotless

Carpet Cleaning

FAQs


Pre-Visit Instructions

Post Visit Instructions

FrequentlyAsked Questions (FAQ)

  • What Can I do to Keep Dirt out of My Home?
  • How Often Should I Have My Carpet & Rugs Cleaned?
  • Is Carpet & Rug Protector Really Worth the Cost?
  • What Should I Do When a Spot or Spill Occur?
  • What Should Do I When a Stain Occurs
  • Why Are Pet Stains and Odor Difficult to Remove?
  • What Should I Do When My Pet Has An Accident?

Pre-Visit Instructions

Your ClearPro carpet cleaning technician coming to your home in a few days will need "clear access" to all of the carpet, area rugs, and tile that you would like to have cleaned. In most homes this will require that a variety of items be safely relocated to a temporary storage area until the cleaning project has been completed. At which time, these same items must be safely returned to exactly the same location from which they came.

We will be cleaning your carpet using the "hot water extraction" method, also known as "steam cleaning" This process is used by 96% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

Many of the major carpet mills today recommend professional cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Who is responsible for completing all of these items on the Pre-Visit & Post-Visit Instructions? This decision is really completely up to the homeowner. Your ClearPro carpet cleaning technician will arrive ready, willing, and able to perform any or all of these duties. However, please understand that the prices you have been quoted for this service assume that he has "clear access" to the areas to be cleaned immediately upon arrival. Any item(s) on the Pre-Visit & Post-Visit Instructions that you would want your technician to complete will need to be invoiced at the rate of $80.00 per man-hour.

What about family heirlooms, antiques, special keepsakes, and the like? Many of our customer’s homes have items like these on display in living areas where they can be enjoyed. Our concern is that many of these items may simply not be replaceable at any price. So even though our technicians are very careful and ClearPro carries a Care, Custody, and Control Rider to insure anything they have to move in connection with their service, we would feel horrible if we were involved in an accident with something that was so special to you. Therefore, we would sincerely appreciate you taking the responsibility for moving items of this type.

Your ClearPro technician will not be able to move heavy furniture, appliances, pianos, pool tables, safes etc..

Items to be removed from the area(s) to be cleaned:

  • Small items such as dining room chairs, magazine racks, floor plants.
  • All breakable items displayed on furniture that will have to be temporarily moved, cleaned under, and placed back.
  • Pin up any full-length draperies so that the bottoms will be at least 6 inches off the floor.
  • Pin up any skirts on upholstered furniture, which may be touching the carpet.
  • Computer equipment, china cabinets, sectional sofas, entertainment centers, antique and fragile furniture will not be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base.

Advise technician prior to beginning the service of any special handling / special moving instructions for items that may be broken, unstable, damaged, etc. and may have to be handled by the technician to gain clear access to be able to perform his service.

Advise technician prior to beginning the service of any spots or stains which may require special techniques.

Please put your pets in a safe, quiet place where our cleaning won’t disturb them.

A special note about pet urine spots and odors: We will do everything possible to address this issue. However, 100% success may not be possible depending upon the amount of residual urine, the extent of active bacteria, and how far the urine has penetrated into the carpet backing, carpet pad, and subfloor, if applicable. Also, you may notice elevated odor levels for several days after cleaning due to higher humidity levels.

For safety sake, be sure to keep an extra close eye on your curious little ones.

Post Visit Instructions

Health & Safety Issues require that everyone including pets stay off the freshly cleaned carpet, rugs, and upholstered furniture for a Minimum of Four (4) Hours or until the fiber has completely dried. This is especially important if Carpet & Rug Protector and/or Fiber Protector were applied.

Should you have an urgent reason that requires you to walk on wet carpet, be sure to make sure that the soles of your shoes are perfectly clean or better yet wear disposable shoe covers. Transferring from a wet carpet to a dry hard floor surface can be VERY SLIPPERY! Please put a rug or towel on the hard floor surface as a reminder.

The actual drying time required for your carpet, rugs, and / or upholstered furniture is dependent upon a number of factors including fiber density, ambient temperature, relative humidity, and how soiled the items were before being cleaned. Typical drying times range from as little as Four (4) Hours under ideal conditions up to Twenty-four (24) Hours. The application of Carpet & Rug Protector and/or Fabric Protector will slow the drying time but not beyond Twenty-Four (24) Hours. Drying time can be shortened by opening windows and doors to increase ventilation weather permitting (dry, cool days). Fans can be used to increase air circulation.

Prevent creating new stains or rust spots on your carpet and rugs by waiting Twenty-Four (24) Hours to put any small items such as floor lamps, tables, chairs, magazine baskets, etc. back on the carpet or rugs.

Prevent creating new stains or rust marks under furniture by waiting Forty-Eight (48) Hours to remove any pads or blocks our technicians may have placed under furniture. Drying takes longer under pads & blocks - 48 hours.

Carpet rippling can occur immediately after a carpet has been cleaned as the result of the carpet backing adhesive absorbing moisture and expanding. In most situations where this rippling occurs, it will disappear within Seventy-Two (72) Hours as the adhesive dries out.

Carbon Monoxide Detectors can occasionally be triggered to alarm due to the sudden rise of humidity in your home resulting from the steam cleaning / hot water extraction cleaning process. Should this occur, our technician will make a note of it in your file.

If you have any questions, please call our ClearPro Customer Care Team at (480) 459-5644.

Frequently Asked Questions (FAQ)

What Can I do to Keep Dirt out of My Home?

  • Don’t let people or pets track dirt into your home
  • Keep entrance ways clean & dry
  • Maintain a clean mat outside each exterior door
  • Take off shoes upon entering home
  • Keep an inventory of disposable shoe covers by each entranceway for guests to wear
  • Change HVAC air filters per factory guidelines
  • Vacuum carpet and rugs regularly to remove as much of the dirt that does find a way in your home as possible
  • Frequency of vacuuming should be based upon the traffic volume in your home. More Foot Traffic and More Pets = More Frequent Vacuuming.
  • Use a quality vacuum cleaner that can effectively remove the dirt from your carpet and rugs. Consult your carpet retailer or carpet manufacturer for specific recommendations on which makes and models work best on your carpet

How Often Should I Have My Carpet & Rugs Cleaned?

The optimal frequency of the professional cleaning of your carpet and rugs will depend upon a combination of the following factors:

  • How much effort you expend to keep dirt out of your home
  • The amount of foot traffic through your home
  • The number of pets and their daily habits
  • How much entertaining you do
  • The quality of your vacuum cleaner
  • The frequency of your vacuuming schedule
  • The color and texture of your carpet and rugs

Service frequencies commonly range from 6 months to 24 months. Many homeowners find that a 12 month professional service schedule meets their needs

Carpet manufactures generally require that you have your carpet professionally cleaned a minimum of every 18-24 months...and you must retain proof of these services. Failure to do this will void the manufacturer’s warranty. Review your warranty for specifics

Is Carpet & Rug ProtectorReally Worth the Cost?


ClearPro Window and Carpet Cleaning recommends that homeowners have one of our protectant products applied at the time of each carpet, rug, or upholstery cleaning service. We truly understand your reluctance in today’s economic climate to want to "come out of pocket" for anything beyond a basic cleaning service. We really do. However, the benefits of our optional protector application service provide a really good return for your additional cash outlay. We would simply be remiss in not bringing this optional service to your attention and passing along some information to help you make an informed decision. We carry several different products, but you are most likely to have at least heard of 3M Scotchgard™ or DuPont Teflon. Carpet, Upholstery and Rug Protection can be applied to just about any type of furniture fabric including delicate fabrics such as silk. We can protect new or just cleaned furniture.

Carpet Protector Benefits

  • Reduces the Likelihood of Permanent Staining - A great looking carpet can be ruined by an ugly stain. Unprotected carpet fiber allows foreign dyes from spilled liquids such as red wine to penetrate the fiber’s surface making stains more difficult and sometimes impossible to remove. Protected carpet fibers prevent foreign dyes from penetrating the fiber surface facilitating easier clean up of spilled liquids and reduced likelihood of permanent staining.
  • Reduces the Severity of Traffic Area Carpet Wear - Traffic area dry soil bonds easily to unprotected carpet fiber. This dry soil is very abrasive and over time acts like sandpaper permanently damaging carpet yarns to create familiar traffic wear patterns. Protector treated carpet fibers reduce the ability of dry soils to bond. This unattached dry soil can be more effectively removed from the carpet pile by vacuum cleaner.
  • Makes Spots Easier to Remove - Protected carpet fiber makes it easier to remove spots from carpet pile reducing the amount of cleaner, agitation, and time required and making it less likely that carpet fiber will be damaged in the process. Many spots can be removed easily with just water.
  • Helps Keep Carpet Cleaner Between Professional Cleanings Services – Applying protector to carpet at each professional service will facilitate the more effective removal of dry soil during regular maintenance vacuuming.
  • Helps Avoid Costly Service Calls – The likelihood of requiring a professional service call to treat a spot or stain that the homeowner was unable to get out is drastically reduced through the regular use of protector.
  • Protected Carpet Will Look Better and Last Longer than Unprotected Carpet – The bottom line...

Why Does Carpet Protector Need to be Reapplied?

  • Regular Foot Traffic – Foot and pet traffic on carpet over a period of time will steadily remove protector. The frequency that protector must be reapplied to the carpet can vary from as little as six months to as long as two years depending upon the actual volume of traffic. Annual reapplications generally work well for many homeowners.
  • High Alkaline Cleaner - Uninformed, uneducated and/or unethical carpet cleaners can use harsh chemicals on the carpet that will strip it of its protection.

What Should I Do When a Spot or Spill Occur?


  • Spots and spills will occur on your carpet and rugs over their lifetime
  • Anticipate what types of spots and spills might occur
  • Prepare now to have written cleaning procedures and cleaning supplies "on hand"
  • Respond quickly and confidently when the inevitable happens
  • Spills and Spots are never good for your carpet and rugs. Left untreated:
  • Spills and Spots can stain or discolor
  • Spills and Spots can cause increased soiling
  • Most newer carpets have a stain resistant feature but no carpet is stain proof
  • "First Aid" Steps to take when a spot or spill occurs
  • Step 1 – Remove any solids or semi-solids
  • Step 2 – Remove any liquids as quickly as possible by blotting repeatedly with white cloth towels or white paper towels. Contain the spot or spill by working from the outside toward the center. Be gentle so as to not damage the carpet fiber
  • Step 3 – Rinse with clear water to remove residue
  • Step 4 – Absorb remaining liquid by placing white cloth or paper towels over the spill or spot area and pressing them into the carpet with a clean, color safe weight such as a 1 gallon plastic water jug

What Should I Do When a Stain Occurs

  • The first step in attempting to remove a stain on your carpet or rug is always to use a commercially available stain and soil removing product that has been tested and approved by the Carpet and Rug Institute (CRI) such as Shaw Carpet R2X Stain & Soil Remover. A current list of CRI approved products can be found at www.carpet-rug.org.
  • Many ordinary household cleaners contain chemicals that could damage your carpet or rug. Do Not Use!
  • If a Carpet and Rug Institute approved product is not available, there are many safe cleaning solutions that you can make at home to use for removing specific types of stains. Do not necessarily trust what you find when doing an internet search. Your best sources of information are always your local carpet retailer and your carpet manufacturer.

Why Are Pet Stains and Odor Difficult to Remove?


What happens if pet "accidents" are not properly cleaned up? Pet owners often go to extremes to learn everything possibly about their pets. Ironically, these same pet owners often don’t make a similar commitment to learn how to protect the carpet, rugs, and upholstery in their homes in which a considerable amount of money has been invested.

Ignorance of what to do when pet "accidents" occur can often transform a typically small problem that is a little time consuming, a little unpleasant, but straight forward to address into a significant problem potentially costing hundreds to thousands of dollars to remediate.

Left untreated or improperly treated:

  • Residual urine not removed from the carpet or rug becomes increasingly more difficult to remove over time
  • Urine immediately begins promotes the growth of bacteria creating an unsanitary condition in the residence
  • Uncleaned or improperly cleaned, those spots will be revisited again and again causing saturation issues
  • Pet urine and the associated odor can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered
  • Cleaning urine spots will not eliminate odor unless all remaining urine residue in carpet, pad and subfloor is removed
  • Urine can permanently discolor carpet and rugs
  • Over time accumulated urine residue can ruin the carpet, pad, and in some cases the subfloor which will all be potentially expensive to replace

Are pet urine odors limited to the specific area where the "accidents" occurred?

Left untreated over a period of time pet urine odor can become absorbed into many of the porous materials found in a home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

How can pet owners prepare themselves to be ready and able to properly and promptly deal with pet "accidents" when they do occur?

Failure to promptly and correctly remediate a pet "accident" can result in permanent damage to the carpet or rug as well as serious unpleasant odor problems. Pet owners should:

  • Anticipate where pet "accidents" are likely to occur
  • Prepare now to have written cleaning procedures available
  • Prepare now to have Carpet and Rug Institute (CRI) and/or Institute of Inspection, Cleaning, Restoration Certification (IICRC) approved cleaning supplies "on hand"
  • Respond quickly and confidently when the inevitable happens

What Should I Do When My Pet Has An Accident?


Introduction – ClearPro Window & Carpet Cleaning offers a range of solutions to help you with your indoor pet urine odor problems. However, by learning more about pet urine issues and following these helpful "Do It Yourself" step by step directions, you will be prepared to respond promptly and confidently to future pet "accidents" – taking matters into your own hands so to speak (No Pun Intended – After all, Pet owners are known for their "scents" of humor, Right?)

What "First Aid" Steps should be taken when an "accident" occurs?

  • Step 1 – Follow directions on your CRI or IICRC approved cleaning product. If this product is NOT available, follow the remaining steps
  • Step 2 - Remove any solids or semi-solids
  • Step 3 - Remove urine as quickly as possible by using a small wet vacuum or by blotting repeatedly with white cloth towels or white paper towels. Contain the "accident" by working from the outside toward the center. Be gentle so as to not damage the carpet fiber
  • Step 4.a - If the "accident is less than 24 hours old, rinse with clear water to remove residual urine. Vacuum or blot liquid
  • Step 4.b - If the "accident is more than 24 hours old, rinse with mixture of 1 part distilled white vinegar and 2 parts clear warm water to remove residual urine. Vacuum or blot liquid. (Do Not Use Distilled White Vinegar on Fresh Urine)
  • Step 5 - Use a CRI or IICRC approved enzyme spotter to neutralize any remaining urine
  • Step 6 - Absorb remaining liquid by placing white cloth or paper towels over the spot area and pressing them into the carpet with a clean, color safe weight such as a 1 gallon plastic water jug

Note: The smell of urine will likely remain and could become more intense as urine not extracted from the carpet and/or pad during this process dries.

What if all "Do It Yourself" cleaning methods fail to remove the smell of urine?


A professional will need to be retained. This process can be time consuming and expensive

Disclaimer: Use these techniques at your own risk. Always read directions on any cleaning product before using. Pre-test each cleaning product in an inconspicuous area before using. If the stain or odor persists, call ClearPro Window & Carpet Cleaning

Our Reputation for Quality & Service is SPOTLESS


Customer Satisfaction is Guaranteed...Period
Q. What type of guarantee to you offer?

A. Earning your continued trust and confidence in our workmanship and service is the most important task we undertake each and every day. All of us at ClearPro Window Cleaning understand that your complete satisfaction is the key to our on-going success. Customer satisfaction is guaranteed...Period.

Q. What is so special about ClearPro Technicians?

A. We carefully recruit new carpet and tile cleaning technicians who exhibit personal integrity, a solid work ethic, meticulous attention to detail, a service mind-set and a friendly, outgoing personality. We then provide full training and an in-depth trade orientation. New technicians work side by side with everyone on our team learning to clean to ClearPro standards. Technicians who have worked for other carpet and tile cleaning businesses are rarely hired. Past experience has taught us that this type of individual almost always comes to work with bad habits and/or work practices that prevent them from meeting our demanding ClearPro standards.

Q. Are there any current trends or issues in the carpet and tile cleaning trade about which commercial and residential home owners should be knowledgeable?

A. The Phoenix Metro area has a very, very competitive carpet and tile cleaning marketplace. With a relatively low barrier to entry and lots of potential business opportunities, there is a constant influx of new business start-ups as well as a constant outflow of failed businesses. The vast majority of these small business owners know very little if anything about the technologies used in carpet and tile cleaning nor do they know what it takes to successfully run a small business. In their struggle to survive, these owner / operators operate without general liability insurance and worker’s compensation insurance. They use poorly maintained small and ineffective cleaning systems. They use cheap, ineffective cleaning products and in some cases just tap water. They take short cuts in their cleaning procedures. They do not guarantee their work. Take time to really get to know your carpet and tile cleaner and put them through a vetting process. Insist on:
 
  • IICRC Certification for the firm and technicians
  • Use of CRI approved cleaning products
  • Proof of in force general Liability and Worker’s Compensation Insurance
  • Well maintained and properly sized truck mounted cleaning systems
  • Evidence of financial stability and suitable business references

Q. Are the owners of ClearPro actively involved in the daily operation of the business?

A. Doug and Nancy Miller have owned ClearPro since May 2002. Doug ran the field operations and Nancy ran the office until September 2010 when Doug was diagnosed with Parkinson’s disease. While never expecting to be in charge of running a business on her own, Nancy has continued to grow the business year over year due in part to her success in recruiting, training, and motivating a core of group of team members who share the Miller’s passion for delivering the best quality and service combined with value driven pricing.

Q. Do you offer gift certificates? I’d love to have you clean my Mother’s windows for her birthday.

A. Yes. We provide gift certificates in any dollar amount starting at just $100.00.
Q. Many carpet and tile cleaners advertise on business cards, web sites, etc. that they are licensed. Is this an important consideration when choosing a carpet and tile cleaner?

A. The honest answer is NO. Don’t be misled into thinking that the Arizona Registrar of Contractors issues licenses to carpet and tile cleaners based upon the passing of proficiency tests as it does for electricians, plumbers, and other contractors. The Arizona ROC does not issue licenses for carpet and tile cleaning nor does the ROC in nearly all of the other 49 states.

The license these carpet and tile cleaners are referring to is a general business license required by some local municipalities. Again, these licenses have nothing to do with proficiency, skill, quality, or business ethics. For example, Phoenix has no licensing requirement for carpet and tile cleaning or similar trades. On the other hand, Scottsdale requires carpet and tile cleaners to purchase a Business, Occupation, and Professional License (http://www.scottsdaleaz.gov/licenses/boplicense.asp) annually for $12.00 per year in order to conduct business.

Q. Why is requiring my carpet and tile cleaner or any other service provider doing work on my property to provide proof of current insurance coverages so important?

A. Quite simply, in today’s litigious American culture you can’t take the risk of doing business with anyone who is not properly insured. You should always verify that service providers

working on your property have worker’s compensation and general liability insurance policies with appropriate limits ...and that the policies are currently in force. Make sure your service provider has a Care, Custody, and Control rider if he/she will be handling any of your personal possessions that could be damaged or broken. Your service rider should also have a Voluntary Property Damage insurance rider to insure anything that the service provider is working on against damage and / or loss. Insist on seeing the insurance certificates or better yet call the service provider’s insurance agents to verify coverage.

Q. Can’t I just ask a prospective service provider if he/she is insured and whether the policies are currently in force?

A. NO! We’d like to believe everyone is honest, but this just isn’t the case. We regularly run across other carpet and tile cleaning businesses, especially those new to the trade and sole proprietors, who claim to be insured but simply are not covered. Perhaps they had insurance at one time but dropped coverage because it is so expensive. Sometimes, they never have never had coverage at all but have been dishonest in order to gain new business. The absolutely worst time to discover that a service provider doesn’t have the insurance he/she claimed is after your property has been damaged or you have had a claim filed against your homeowner’s insurance policy for an injury someone suffered on your property.

Q. Is bonding an important consideration in choosing a window cleaner?

A. The three types of bonds include surety bonds, performance bonds, and bonded labor. Unless a commercial contract involved, window cleaners are almost always referring to surety bonds. This type of bond indemnifies the window cleaning business against any loss of money or other property for which the business incurs liability to any customer through any fraudulent or dishonest act(s) committed by an employee(s) in an amount not to exceed the policy limit. Surety bonds are inexpensive and very common in the trade. An important question to ask is whether owners and their partners are covered or excluded. Most policies exclude owners and their partners. Bottom Line - Do business with reputable business owners who employee technicians with impeccable character; and who stand 100% behind the workmanship and service of their staff.
Q. Do you give free on-site estimates?

A. Absolutely. If at all possible, we would prefer to choose a time when you could be available for us to walk the job and give you a firm quote. We would welcome the opportunity for you to meet our carpet and tile cleaning technicians so that you can get some sense of the high caliber of people we employ and the quality of workmanship and service we provide.

Q. What is a "Quote and Clean"?

A. A "Quote and Clean" can often be scheduled for the convenience of the customer. Here’s how it works. A technician will arrive at a customer’s home at a time scheduled by the customer, walk the job, and prepare a firm quote. If the quote is acceptable to the customer, the technician is prepared to do the work right then.

Q. Can I get an estimate over the phone? Some of your competitors do.

A. We do give phone quotes. We will tell you up front that our phone quote will likely be higher than many of our competitors. This is because our quote is all-inclusive while many of our competitors’ quotes are not.

It has been our experience that many of our competitors will deliberately give lowball quotes over the phone to get the job. Then once on the job, hit the customer with extra charges for this or that. By the end of the job, their final price often times ends up being higher than the firm quote we had given.
Q. My last carpet and tile cleaner charged less than you do. Will you match his price?

A. No. We do not match competitors’ prices. We have seen many of our "Low Priced" competitors come and go since 1994. A wise trade veteran puts it this way. A carpet and tile cleaner can offer his/ her customers only 2 of the following 3 value propositions at the same time: * Lowest Price *Highest Quality * Best Service.

The customer can never have all 3value propositions if the carpet and tile cleaner is to remain in business.

For example, if the customer wants the Lowest Price, he / she will have to give up either Highest Quality or Best Service.

To be the "cheapest" in our service area, corners MUST be cut somewhere. The majority of "Low Priced" carpet and tile cleaners cannot afford the high insurance premiums required to carry workman’s compensation insurance and do not carry general liability insurance. Those "Lowest Priced" competitors who do employ others cannot afford to hire or retain the best journeyman carpet and tile cleaners. Many don’t pay payroll taxes and most under report quarterly self-employment income to the government. Lowest Price carpet and tile cleaners simply cannot match our professionalism, quality, training, experience, and business ethics.

Our customers tell us that we are not the cheapest in town nor the most expensive, but that we definitely offer the best overall value given our exceptional workmanship and quality. We are confident, as witnessed by the rapid growth of our residential carpet and tile cleaning customer base, that our customers believe we are the best at what we do. Moreover, we have the financial stability and journeyman technician retention to continue servicing our customers for a long time to come.

Q. Do you have a minimum residential service charge?

A. Yes. Our minimum residential service charge is $119.00.

Q. Is carpet and tile cleaning expensive?

A. Not at all. Taking into consideration all of the factors included in our estimating process, a typical carpet and tile cleaning service including any desired extra services start at just $119.00 and can go to over $800.00 for some our largest residential estates. Our service for a typical home in the North East Valley ranges from $175.00 - $375.00.

Q. Do you offer discounts for scheduling multiple services in a 12 month period?

A. Yes. The ClearPro Carpet and Tile Cleaning Annual Service Program saves you money based upon the frequency of your services. You can also save money by combining your carpet and tile cleaning services with any of our other services such as window cleaning or pressure washing. We will gladly work with you to create a custom cleaning package to meet all of your individual needs.

Q. When is payment due?

A. Payment is due upon completion of the job and your approval of the quality of our work.

Q. What forms of payment do you accept?

A. We accept checks and cash. We have chosen not to process credit cards at this time in order to keep our prices as low as possible to our customers.
Q. What is your appointment cancellation and rescheduling policy?

A. We ask customers to kindly give us notice of at least three (3) business days for cancellations or appointment rescheduling requests. Please understand that we book most of our appointments well in advance so trying to fill an appointment time with short notice is often not possible. This often results in lost revenue for our business and lost earnings for our technicians. That said, we understand that last minute emergencies and issues occasionally arise and we will always do our best to accommodate customers who don’t abuse the privilege.
Q. What if I forget about my appointment?

A. Don’t worry. A customer care representative will give you a reminder phone call the business day before your scheduled service. If you would prefer to receive an e-mail reminder instead or in addition to our phone call, just let us know.

Q. Can you give me an exact time when will your team arrive at my home on the day of my appointment?

A. If you are the first job of the day, our team will make every effort to arrive at or before the scheduled start time. For customers scheduled later in the day, we give a 2 hour arrival window. We have a great deal of experience estimating how long individual jobs will take. However, sometimes a job will take more or less time than expected. When this happens, we will immediately call to notify you that we are running ahead or behind of your two hour arrival window.

Our technicians work hard to insure that the results of each job are PERFECT prior moving on to the next job. You can be confident that when we arrive at your home, we will spend as much time as is necessary to make sure that you say "WOW" when we are done.

Q. How far ahead to I need to make an appointment to have my carpet and tile cleaned?

A. We usually are "booking" work 5-7 business days out. Depending upon the time of year, we may be able to schedule you sooner. Let our customer care staff know if you have a carpet and tile cleaning emergency and we will do everything within our power to accommodate you.

Q. How many technicians will you use to service my home?

A. We have found that one-two person crews are the ideal size for the homes we typically clean. Let us know if you have any special needs or requirements.

Q. How long will it take to complete my service?

A. This depends upon the size of the job and the number of extras scheduled. Residential jobs are generally completed in23-4 hours or less. Commercial jobs depend upon the size of the building. We will gladly provide a time estimate at the time of our quote.

Q. Do I need to be home when my home is serviced?

A. We strongly prefer that first time customers be home so that you can get acquainted with our technicians and we can learn about your special needs and requests. After you have become an established customer, we can service your account with or without you being present. Just let us know how you would like us to access your property and how to lock up once our service is completed. We arrive at your job completely self- sufficient.

Q. Do I need to move anything prior to my carpet and tile cleaners arriving?

A. For residential service, our thoughts about you moving items prior to our arrival are "always appreciated, not required". That said most customers generally prefer to move their own valuable knick-knacks, antiques, and breakables out of harm’s way. We will move any furniture that can safely be moved by our crew as required to service each room. When we leave, everything will be put back where we found it. Your beautifully cleaned carpet and tile will be the only clue that we’ve been there. Let our professional carpet and tile cleaners provide you with an enjoyable experience and an exceptional service.

For commercial service, we ask that a notice be distributed prior to the day of service asking that all personal items be removed from the areas to be cleaned so that clear access can be provided. We will not move desks, file cabinets, and other heavy and /or large furniture.

Q. When is payment due?

A. Payment is due upon completion of the job and your approval of the quality of our work.
Q. How often should I have my carpet and cleaned?

A. Cleaning your carpets and rugs on regular basis extends the useful life of the floor covering and enhance a home’s beauty to friends, family, and guests.

We are pleased to offer a flexible cleaning schedule to meet your individual needs. On one extreme, we have a few customers who have a service every two months. On the other extreme, we have a few customers who schedule every 18-24 months. We recommend that you have your carpets and rugs cleaned a minimum of once a year.
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